Shipping & Delivery Policy

1. Services sold by Travexpedia to travel agents

• Featured listing, Sponsored in search and Pro plan are delivered online. When paid online (Razorpay), they are switched on immediately after the payment succeeds; payments confirmed manually are switched on within one working day. The agent gets an in-app notification and email, and a receipt in the agent panel.
• The service runs for the period bought (for example 7 days, 30 days or 1 year), counted from the activation time shown in the agent panel.
• If a paid service is not activated within 3 working days, the agent can ask for a full refund (see the Cancellation & Refund Policy).

2. Holiday packages provided by travel agents

• Trips are provided by the independent travel agent who listed the package, on the travel dates confirmed with the traveller.
• The agent shares the final itinerary, tickets, vouchers and instructions in the traveller's trip page on Travexpedia (and by email), normally at least 3 days before travel or as agreed.
• Nothing is couriered. If a traveller needs printed documents, the agent arranges them directly.

3. Service area

Travexpedia is available across India. Packages may cover destinations in India or abroad, as described on each package page.

4. Problems with delivery

If documents or a paid service don't arrive on time, message the agent from the trip page or open a ticket in Help & support. We respond within one working day.

Grievance Officer & contact

I Web Studios operates Travexpedia. Registered address: #54, Eshwara Farm, Chikkagollaratti, Bangalore 560091, Karnataka, India.

Grievance Officer: being appointed — please write to the email below · Email: grievance@travexpedia.com.

We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also open a ticket at Help & support.